FirstNet Adviser help

You can make a withdrawal online from the following products:

• Managed Investment Funds (including income funds)
• Cash Management Trust
• Premier CMT
• Pooled Superannuation Trust
• FirstChoice Investments
• FirstChoice Wholesale Investments.

To request withdrawals from other products please download the relevant Withdrawal form. If you have not been granted transaction authority over the account, have your client complete the form. When complete, send it to us at the address shown on the form.

Before you withdraw online you should ensure the following:

1. That you have been granted transaction authority over your client’s account. Have your client complete the Adviser Online Transaction Authority form.
2. That your client has pre-nominated at least one bank account for use with online transactions by completing the relevant Direct Debit Authority form.
3. Your client should consider seeking independent financial and taxation advice before changes are made to their investment.
   

To withdraw online:

Step 1 - Enter the details

• Select to withdraw by either units or a fixed dollar amount(s) (non CMT products)
• Enter the amount(s) to be withdrawn.
• Select the pre-nominated bank account to be credited with the proceeds.
• Indicate that you are authorised to carry out this transaction on your client’s behalf and that your client has been given access to the current Product Disclosure Statement (PDS) by typing YES.

Step 2 - Check the details and confirm your PIN

• Check the details of the transaction request are correct.
• Enter your PIN to confirm you wish to proceed with the transaction.
• Submit the transaction request.

Step 3 - Retain confirmation of your transaction

• Note your Transaction Reference Number.
• Print details of the transaction for your records.
  

After you submit the withdrawal request, the following happens:

1. The transaction request is automatically entered into the Colonial First State computer system.
2. If we receive the withdrawal request before the cut-off time, we will process the withdrawal using the exit unit price calculated, based on market valuations, at the close of business for that day. Units are normally debited on the following working day once the exit price is calculated and our registry system is updated.
3. We normally pay the proceeds of withdrawals within seven working days of receiving the request.
4. You can view the details of the transaction at any time, by selecting Transaction history from the left navigation menu or using the Transaction search function.
   

Please note if the option(s) value drops below the amount requested, the withdrawal may not be processed at the effective unit price. Therefore we may need to confirm an alternative instruction. To avoid this happening you can always withdraw by percentage.